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Shipping Policy
Last updated: September 21, 2026
Thank you for shopping with SPINK SERVICES LIMITED. This Shipping Policy explains how orders placed through hjnkgf.shop are processed, shipped and delivered.
This policy applies to eligible orders shipped to Germany and Austria.
1. Company Information
This online store is operated by:
SPINK SERVICES LIMITED
Company Registration Number: 8570067
Registered Address:
23 Triangle Road
Massey, Auckland 0614
New Zealand
Email: support@hjnkgf.shop
Telephone: +64 9 594 0187
Website: hjnkgf.shop
2. Shipping Destinations
We currently ship eligible orders to:
Germany
Austria
Shipping availability is determined by the delivery address entered during checkout.
If we are unable to deliver an order to the address provided, we will contact you using the information associated with your order.
3. Free Standard Shipping
We provide Free Standard Shipping for eligible orders to Germany and Austria.
Shipping Cost: Free
There is no standard shipping charge for eligible orders delivered to supported addresses in Germany or Austria.
Any exceptional charge that may apply to a particular order will be clearly disclosed before the order is completed.
4. Order Processing
Orders are processed after they have been successfully placed and confirmed.
Processing includes activities such as:
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Order verification;
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Product preparation;
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Packaging;
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Shipping documentation; and
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Handover to the applicable delivery provider.
The applicable processing and estimated delivery information will be provided through our store, checkout, order confirmation or shipping communication where appropriate.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
5. Estimated Delivery
Estimated delivery times may depend on:
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Destination;
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Product availability;
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Order processing;
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Delivery provider;
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Public holidays;
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Local delivery conditions; and
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Circumstances outside our reasonable control.
Any delivery estimate displayed on our website or provided in connection with an order is intended to help customers understand the expected delivery timeframe.
If a delay occurs, we will handle the order in accordance with applicable consumer protection requirements.
6. Order Tracking
Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched.
Please allow reasonable time for tracking information to become active after receiving a shipping notification.
Tracking updates are generally provided by the applicable delivery provider and may not appear immediately after dispatch.
If you have questions about the status of your shipment, please contact:
7. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders where this payment option is displayed during checkout.
When Cash on Delivery is selected, payment is generally made when the order is delivered.
Please ensure that your:
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Full name;
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Shipping address;
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Postal code;
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Email address; and
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Telephone number
are complete and accurate when placing your order.
Availability of Cash on Delivery may depend on the destination and delivery provider.
Only payment methods displayed during checkout are available for the applicable order.
8. Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify your:
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Recipient name;
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Street address;
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House or apartment number;
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Postal code;
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City;
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Country; and
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Contact information.
If you notice an error after placing your order, please contact us as soon as possible at support@hjnkgf.shop.
We will attempt to update the shipping information where operationally possible.
Once an order has been dispatched, changes to the delivery address may no longer be possible.
9. Failed Delivery
If delivery cannot be completed because of incorrect or incomplete address information, inability to receive the parcel, or another delivery-related issue, the delivery provider may return the shipment.
If your parcel is returned to us, please contact:
We will review the circumstances and provide information about the available next steps.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
10. Delayed Orders
Occasionally, delivery may take longer than expected because of circumstances such as:
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Severe weather;
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Public holidays;
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Carrier disruptions;
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Transportation delays;
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Customs procedures where applicable;
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High shipping volumes; or
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Other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us with your order number so that we can review the shipment status.
Mandatory consumer rights relating to delayed delivery remain unaffected.
11. Lost Packages
If tracking information indicates that your order may have been lost during transportation, please contact us at:
Please provide your order number and relevant delivery information.
We will review the shipment and, where appropriate, coordinate with the delivery provider.
If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection law.
12. Damaged Packages
Please inspect your order after delivery.
If the product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the issue; and
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Photographs of the damaged product or packaging where appropriate.
We will review the matter and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection law.
13. Split Shipments
In some circumstances, an order containing multiple products may be shipped in more than one package.
If your order is divided into multiple shipments, the packages may arrive at different times.
Where available, separate tracking information may be provided for each shipment.
You will not be charged additional standard shipping fees solely because an eligible order is divided into multiple shipments.
14. Customs and Import Matters
Depending on the origin and destination of a shipment, customs or import procedures may apply.
Where additional duties, taxes or charges are legally applicable to an order, information will be provided as required by applicable law.
Customers will not be charged undisclosed shipping fees by us after completing an order.
15. Returns
Shipping-related returns are handled in accordance with our Return and Refund Policy.
Before returning a product, please contact:
Our customer support team will provide the appropriate return instructions.
Please do not send a return to our registered company address unless we specifically instruct you to do so.
16. Consumer Rights in Germany and Austria
Nothing in this Shipping Policy is intended to exclude, restrict or replace mandatory consumer rights available under applicable law.
Customers in Germany and Austria may have statutory rights regarding delivery, delayed delivery, damaged goods, lost shipments and products that do not conform to the purchase contract.
These statutory rights remain unaffected by this Shipping Policy.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices or applicable legal requirements.
The latest version will be published on our website with an updated revision date.
Changes will not remove mandatory rights applicable to orders already placed.
18. Contact Us
If you have questions about shipping, delivery or your order, please contact us:
SPINK SERVICES LIMITED
Company Registration Number: 8570067
Registered Address:
23 Triangle Road
Massey, Auckland 0614
New Zealand
Email: support@hjnkgf.shop
Telephone: +64 9 594 0187
Website: hjnkgf.shop