Return and Refund Policy

Last updated: September 21, 2026

Thank you for shopping with SPINK SERVICES LIMITED. We want to provide our customers with a clear and transparent return and refund process. This Return and Refund Policy applies to purchases made through hjnkgf.shop, including orders delivered to Germany and Austria.

1. Company Information

This online store is operated by:

SPINK SERVICES LIMITED

Company Registration Number: 8570067

Registered Address:
23 Triangle Road
Massey, Auckland 0614
New Zealand

Email: support@hjnkgf.shop

Telephone: +64 9 594 0187

Website: hjnkgf.shop

2. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the product should generally:

• Be returned in the condition in which it was received;

• Be unused or only reasonably inspected to determine its nature, characteristics and functionality;

• Include the original packaging, accessories and components where reasonably possible;

• Include proof of purchase or other information allowing us to identify the order.

Please contact us before returning a product so that we can provide the appropriate return instructions.

3. How to Request a Return

To request a return, please contact our customer support team:

Email: support@hjnkgf.shop

Telephone: +64 9 594 0187

Please provide:

• Your name;

• Order number;

• Email address used for the order;

• Product you wish to return; and

• Reason for the return.

If the return is accepted, we will provide you with return instructions and the applicable return address.

Please do not send products to our registered company address unless our customer support team specifically instructs you to do so.

4. Return Shipping Costs

If a product is defective, damaged, incorrect, or the error is attributable to us, we will bear the reasonable return shipping costs.

For returns based on a change of mind or other circumstances not caused by us, the customer may be responsible for the direct cost of returning the product, unless applicable consumer law requires otherwise.

Any applicable return shipping arrangements will be explained when your return request is approved.

5. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at support@hjnkgf.shop.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

After reviewing the request, we will provide an appropriate remedy in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, refund or another legally required remedy.

6. Refunds

Once we receive and inspect an eligible returned product, we will notify you of the outcome of the return.

If your refund is approved, the refund will normally be issued using the original payment method where technically possible.

If the order was paid by Cash on Delivery, we may request reasonable payment information from you so that the refund can be processed.

The time required for a refund to appear may depend on the payment provider, bank or financial institution involved.

7. Cash on Delivery Orders

Cash on Delivery may be available for eligible orders where this option is displayed during checkout.

Returns and refunds for Cash on Delivery orders are subject to the same eligibility requirements described in this policy.

For an approved refund relating to a Cash on Delivery order, we may contact you to obtain the information reasonably necessary to process the refund.

8. Exchanges

If you wish to exchange a product, please contact us at support@hjnkgf.shop.

We will inform you whether an exchange is available for the relevant product. Availability may depend on stock and the circumstances of the return.

Where an exchange is not available, you may return an eligible product in accordance with this policy and place a new order separately.

9. Exceptions and Non-Returnable Items

Certain products may not be eligible for return where an exception is permitted under applicable law. This may include, where applicable:

• Products made or personalized specifically for the customer;

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;

• Products that deteriorate or expire rapidly;

• Digital content or services where the applicable legal requirements for loss of the withdrawal right have been satisfied.

These exceptions do not limit any statutory rights you may have in relation to defective, damaged or non-conforming products.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

10. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@hjnkgf.shop.

We will attempt to cancel the order where operationally possible.

If the order has already been dispatched, cancellation may no longer be possible through our fulfillment process. However, this does not affect any statutory withdrawal or return rights that may apply after delivery.

11. Right of Withdrawal for Germany and Austria

Consumers in Germany and Austria may have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to the conditions and exceptions established by applicable consumer law.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement.

You may contact us at:

SPINK SERVICES LIMITED
23 Triangle Road
Massey, Auckland 0614
New Zealand

Email: support@hjnkgf.shop

Telephone: +64 9 594 0187

You may use a withdrawal form where provided, but its use is not mandatory.

Where the statutory right of withdrawal applies, refunds will be handled in accordance with applicable consumer law.

Our voluntary 30-day return period does not restrict or replace any mandatory statutory rights available to consumers.

12. Free Shipping

We currently offer free standard shipping for eligible orders to the destinations supported by our store.

Free delivery of the original order does not automatically mean that return shipping is free for change-of-mind returns. Return shipping responsibility is determined according to Section 4 of this policy and applicable law.

13. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory rights or remedies available to consumers under applicable law.

Customers in Germany and Austria may have additional statutory rights relating to defective or non-conforming goods. These rights remain unaffected by our voluntary 30-day return policy.

14. Contact Us

If you have any questions about returns, refunds, cancellations or your statutory rights, please contact us:

SPINK SERVICES LIMITED

Company Registration Number: 8570067

Address:
23 Triangle Road
Massey, Auckland 0614
New Zealand

Email: support@hjnkgf.shop

Telephone: +64 9 594 0187

Website: hjnkgf.shop